Housing Ombudsman
In this section, you will find information on the Housing Ombudsman, how to make a complaint and how they respond.
The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with them which includes emh. Their service is free, independent, and impartial.
They resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities) and their voluntary members (private landlords and letting agents who are committed to good service for their tenants).
They consider complaints using their dispute resolution principles and encourage landlords and residents to use these principles so they can resolve complaints together at the earliest possible opportunity. Their dispute resolution process is based on these principles. If it is possible, early, local resolution is always the best resolution. As a service they improve by learning from outcomes and helping individuals and organisations to do the same by learning from best practice across the housing sector.
Their actions are also governed by the Housing Ombudsman Scheme, which sets out the matters that they can and cannot consider within their role. See their jurisdiction fact sheet for more information.
Should you wish to contact the Housing Ombudsman or obtain further information, you can do so using the below details:
Telephone: 0300 111 3000 between 9.15am & 5.15pm: Monday to Friday
Email: info@housing-ombudsman.org.uk
By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ